Refund policy

Last Updated: May 2, 2025

We care about your experience with Nash Destiny. If there’s a problem with your order, we’re here to help.

📅 Return Window

We accept return requests within 7 days of delivery.

After 7 days, we do not accept returns unless the item is damaged or incorrect.

✅ Return Eligibility

To be eligible:

  • The product must be unused and in its original packaging

  • You must have proof of purchase (order number or email)

  • You must contact us before returning — returns without approval will not be accepted

📧 How to Request a Return

Email us at support@nashdestiny.com with:

  • Your order number

  • Reason for return

  • Photos (and video if the item is damaged)

If approved, we’ll provide:

  • The return shipping address

  • Instructions for sending the item back

🚫 Non-Returnable Items

We do not accept returns on:

  • Customized products (e.g., custom photo frames, prints)

  • Discounted or sale items

  • Gift cards or coupons

If you're unsure, feel free to contact us before ordering.

📦 Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 24 hours of delivery

  • Include clear photos or an unboxing video

We’ll verify the issue and send a replacement or offer a refund if appropriate.

🔁 Exchanges

We don’t offer direct exchanges. If you need another product, please place a new order once your return (if eligible) is processed.

💰 Refunds

If your return is approved:

  • Refunds will be processed to your original payment method within 7–10 business days

  • Your bank or payment provider may take extra time to reflect the amount

If more than 15 days have passed since your return was approved, please contact us at support@nashdestiny.com.