Privacy policy

Last updated: May 2, 2025

This Privacy Policy describes how NASH DESTINY (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from nashdestiny.com (the "Site").

Note: All files, images, or content uploaded by customers are used only for fulfilling personalized product orders. We do not use, share, or store uploaded content for any other purpose.

By using our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Site.

Changes

We may update this policy to reflect changes in law or operations. We'll update the “Last updated” date and notify you as needed.

What We Collect

We may collect:

  • Contact info (name, address, phone, email)

  • Order & payment details

  • Uploaded content (photos, text, etc. for custom products)

  • Device/browser info, IP address, and usage data (via cookies)

How We Use Your Info

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate with you about your account or orders

  • Improve our services

  • Run safe and relevant ads

Cookies

We use cookies to improve your shopping experience and analyze site activity. See Shopify’s Cookie Policy for more.

Sharing

We may share data with:

  • Shopify (store platform)

  • Payment gateways

  • Shipping partners

  • Email marketing or analytics tools (if you’ve opted in)

We do not sell your personal data.

Security

We use secure systems to protect your data but cannot guarantee 100% protection. We retain your data only as long as necessary.

Your Rights

You may have the right to access, correct, or delete your personal data depending on your country’s laws. To make a request, contact:

📧 support@nashdestiny.com

✅ Updated Terms & Conditions / Terms of Service

Last Updated: April 29, 2025

These Terms govern your use of nashdestiny.com and your relationship with Nash Destiny when placing an order.

Products & Services

We sell custom products made based on customer inputs (like uploaded images, text, or choices). By placing an order, you agree that you have the right to use the content you provide.

Customer-Provided Content

You are responsible for ensuring that any content you upload:

  • Is not copyrighted unless you have permission

  • Does not contain inappropriate material

We reserve the right to cancel orders that violate our content policy.

Order & Delivery

  • Processing: 24–48 hours after payment

  • Delivery: 3–7 business days across India

  • You’ll receive order updates via email

Returns & Refunds

As our products are made-to-order:

  • Returns are not accepted

  • Replacements are offered only if the product arrives damaged

  • To qualify, send an unboxing video/photo within 24 hours

Use of Site

You agree not to misuse the website, duplicate content, or attempt unauthorized access.

Legal

These Terms are governed by Indian law. Disputes will be resolved under Chennai jurisdiction.

Questions? Contact support@nashdestiny.com

✅ Updated Refund & Return Policy

Last Updated: April 29, 2025

All of our products are made just for you — once an order is placed, production begins immediately.

We Do Not Accept Returns If:

  • You change your mind

  • You entered wrong details during ordering

  • You uploaded incorrect or low-quality files

We Offer Replacements If:

  • Your product arrives damaged

  • There’s a verified printing/manufacturing error

To qualify, send:

  • An unboxing video or clear photo proof within 24 hours

For help: support@nashdestiny.com

✅ Updated Shipping Policy

Last Updated: April 29, 2025

We process and ship all custom orders with care.

  • Processing Time: 1–2 business days

  • Shipping Time: 3–7 business days (within India)

  • Tracking: Shared via email once dispatched

  • Shipping Partner: Delhivery, DTDC, or similar trusted courier

Delays caused by incorrect addresses or courier partners are beyond our control.

Need help? Email support@nashdestiny.com

✅ Updated Cancellation Policy

You may cancel your order within 1 hour of placing it. After that, we begin production and cannot cancel.

To request a cancellation within the 1-hour window, email support@nashdestiny.com immediately.


✅ Uploaded Content & Image Use Responsibility

At Nash Destiny, we respect intellectual property rights and expect our customers to do the same. By uploading any photo, image, artwork, or design (“Content”) to our website for personalized products, you acknowledge and agree that:

  • You are the rightful owner of the content or have full legal permission or license to use it.

  • The uploaded content does not infringe on copyrights, trademarks, or intellectual property rights of others.

  • Nash Destiny is not responsible for verifying copyright ownership or permission for content you provide.

  • You will not upload any content that is illegal, obscene, offensive, defamatory, or otherwise inappropriate.

📌 Use of Uploaded Content

  • Content is used strictly for the purpose of processing and fulfilling your custom order.

  • We do not share, reuse, or store uploaded files for any purpose beyond your order.

  • Content is stored temporarily and deleted securely once the order is complete, unless required for reprints, support, or legal obligations.

⚖️ Limitation of Liability

Nash Destiny is not liable for any legal disputes or claims arising from the unauthorized use of uploaded content. Full responsibility lies with the user who uploaded the material.

If you believe content on our platform infringes your rights, contact us at 📧 support@nashdestiny.com.